Consultation and Assessment

  • Client Interview: Understand the client’s specific situation, including the events leading up to the hardware failure.
  • Preliminary Assessment: Determine the type of device (e.g., laptop, desktop, external hard drive), the operating system, and the nature of the failure (e.g., mechanical, electronic, software corruption).
  • Service Scope Determination: Outline what the data recovery process may entail, including potential risks and success rates.


  • Physical Inspection: Examine the hardware to identify visible signs of damage or wear.
  • Diagnostic Testing: Use specialized software and tools to assess the condition of the storage media and its data integrity.
  • Report and Quote: Provide the client with a detailed report of the findings and an estimated cost for the recovery process.

Data Recovery

  • Clean Room Work (if necessary) OUT SOURCE: In cases of severe physical damage, work in a controlled clean room environment to prevent further damage.
  • Data Cloning: If possible, clone the data to another medium to work on a copy and preserve the original state.
  • Data Extraction: Use advanced data recovery tools and techniques to retrieve data from damaged sectors.
  • Recovery of Specific Files: Focus on essential files and documents as per the client’s priority list.

Post-Recovery Support

  • Data Transfer: Transfer recovered data to the client’s new device or external storage.
  • Guidance and Advice: Provide tips on data backup and protection to avoid future data loss.
  • Follow-Up: Offer post-recovery support for any additional help or queries the client might have.

Data Security and Confidentiality

  • Secure Handling: Ensure that all client data is handled securely and confidentially throughout the process.
  • Compliance with Regulations: Adhere to relevant data protection laws and regulations.

Documentation and Reporting

  • Service Report: Provide a detailed report of the services performed, including a summary of recovered data.
  • Recommendations: Suggest any further actions or hardware replacements if necessary.