RichardTECH LLC Privacy Policy

Last updated: April 7, 2023

Introduction

RichardTECH LLC (“we”, “us”, “our”) is a leading information technology company dedicated to providing innovative solutions and services to our clients. We understand the importance of protecting the privacy and security of our users’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information of users who visit our website, interact with our software services, or use our IT products (collectively, the “Services”).

By using our Services, you agree to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use our Services.

Information We Collect

We collect the following types of information:

  1. Personal Information: This includes information that can be used to identify you personally, such as your name, email address, mailing address, phone number, and company affiliation.
  2. Usage Information: This includes information about how you use and interact with our Services, such as software usage patterns, the features you use, and the actions you take within our software.
  3. Device and Technical Information: This includes information about the device you use to access our Services, such as your IP address, browser type, operating system, and device identifier.

How We Collect Information

We collect information through various methods, including:

  1. Directly from you: We collect information you provide when you create an account, request a demo, submit a support ticket, or use certain features of our Services.
  2. Automatically: We collect information automatically as you use our Services, such as through cookies, web beacons, and other tracking technologies.
  3. Third-party sources: We may receive information about you from third-party sources, such as social media platforms, business partners, or public databases.

How We Use Your Information

We use your information for various purposes, including to:

  1. Provide, maintain, and improve our Services and software solutions
  2. Communicate with you, including sending you promotional materials, updates about our Services, and addressing your support inquiries
  3. Personalize and tailor your experience with our Services
  4. Monitor and analyze usage trends, user behavior, and the effectiveness of our marketing efforts
  5. Prevent, detect, and investigate fraud, security breaches, and other potentially prohibited or illegal activities
  6. Comply with legal obligations, resolve disputes, and enforce our agreements

How We Share Your Information

We may share your information with third parties in the following circumstances:

  1. Service Providers: We may share information with third-party service providers that perform services on our behalf, such as payment processing, data analysis, or customer support.
  2. Business Transfers: In the event of a merger, acquisition, or other business transaction, we may share your information with the new owner or partner organization.
  3. Legal Compliance: We may disclose your information when required by law, such as in response to a subpoena, court order, or other legal process.
  4. Protection of Rights: We may share your information to protect the rights, property, or safety of RichardTECH LLC, our users, or others.

Data Security

We are deeply committed to safeguarding your personal information and diligently implement robust technical and organizational measures to defend your data against unauthorized access, loss, destruction, or modification. Our security protocols encompass encryption, the incorporation of secure software development practices, and routine security assessments. Nonetheless, it is important to acknowledge that no transmission or storage method can offer absolute security guarantees.

Children’s Privacy

RichardTECH LLC does not knowingly collect or process personal data from individuals under 13 years of age. If we become aware of such data collection, we will immediately delete the information and take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or applicable laws. If we make material changes, we will notify you through the Services or by other means, such as email. Your continued use of our Services after any changes to the Privacy Policy constitutes your acceptance of the updated policy.

Your Privacy Rights (GDPR & CCPA)

If you are a resident of the European Economic Area (EEA) or California, you have specific rights regarding your personal information under the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). These include:

  • Right to Access – You can request a copy of the data we have collected about you.
  • Right to Data Portability – You can request your personal data in a portable format.
  • Right to Deletion – You can request that we delete your personal data, subject to legal requirements.
  • Right to Object or Restrict Processing – You can opt-out of certain data processing activities, including marketing.
  • Right to Non-Discrimination – We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please contact us at rovalle@richardtech.org with the subject line “Privacy Rights Request” and include the details of your request.

How to Opt-Out, Request Data Deletion, Contact Us

If you wish to opt-out of data collection, delete your personal information, or restrict certain data processing activities, you may:

  • Email us at rovalle@richardtech.org with the subject “Data Deletion Request.”
  • Adjust your browser settings to disable cookies and tracking.
  • Click “Unsubscribe” in any of our marketing emails to stop promotional communications.

We will respond to all verified requests within 30 days in accordance with applicable laws.

RichardTECH LLC
rovalle@richardtech.org
Cranston, RI 02920
(401) 660-9281